A glitch on the DoorDash app Thursday night allowed customers to purchase large quantities of items without being charged for the orders.
A spokesperson for DoorDash told the Washington Examiner the glitch was caused by a “payment processing issue” and that the problem has been resolved.
“On the evening of July 7 DoorDash experienced a payment processing issue, and as a result, some users were able to check out without an authorized form of payment for a short period of time,” the spokesperson said. “We were subsequently notified that some users were placing fraudulent orders, and we immediately corrected the issue.”
The spokesperson also confirmed the orders were being canceled and that businesses were being compensated for the orders.
“We’re actively canceling fraudulent orders and are in touch with merchants impacted to ensure they are compensated for any unauthorized orders they may have received,” the spokesperson said. “We work to ensure that we are always offering the highest quality of service to the communities we serve, and we sincerely apologize for any inconvenience caused by this.”